To ensure your instrument is operating properly, Taber Industries recommends that you institute a preventative maintenance program and have your instrument calibrated by an approved company*. The frequency of this calibration should be based on instrument usage, experience, and good laboratory practice and become incorporated into your company's quality procedures.
To schedule calibration, repair, or service to your instrument please contact Taber Industries by calling our customer service department at 1.716.694.4000. A Return Material Authorization (RMA) number MUST be obtained prior to shipping any item to Taber and clearly marked on all packages and paperwork. After obtaining a return authorization number from Taber Industries, include a completed Service Request Form with your instrument** and ship to:
TABER® Industries - RMA#_______
Prior authorization for repairs can be given when completing the Service Request Form. If no prior authorization is received for repairs, Taber Industries will contact you after the product is evaluated and provide the estimated repair cost. A purchase order or payment must be provided before repair work will be scheduled. An evaluation fee (minimum $75) shall be applied to each product deemed unrepairable or not approved to be repaired. If a replacement unit is purchased through Taber Industries, this evaluation fee will be waived.
If you are located outside the U.S. or Canada and require service, please contact your authorized Taber reseller for additional instructions. To confirm if a company is authorized to repair Taber instruments, please contact us.
* Qualified Taber technicians utilize proprietary gages to ensure all critical parameters are set to exacting specifications.
Items returned to Taber should be returned in their original shipping packaging or carefully packed in a rugged container with adequate cushioning material.
** In the event the original packing material is not available, please contact Taber Industries for instructions on how to package your instrument or to purchase a replacement shipping carton. Proper packaging is essential to prevent damage to your instrument during transport to Taber. Taber Industries is not liable for damage caused during shipping and shipments to Taber shall be at the customer's expense. Click here for Taber Packaging Recommendations.